SHIPPING POLICY

All successfully paid order will be processed and shipped (to the provided shipping address) within 1-4 working days. In case of any other issue with the order, one of our team member will contact customer through phone or email. Tracking numbers will be updated against order in website and an email with the details will be send to provided email ID. Customers can also contact us on +91-9496-909-316 / 0481-4066790 (Monday-Saturday 10AM-6PM) Or mail us @ sjmenterprises2020@gmail.com to get additional information. We will not be responsible for delivery issue arising due to incorrect/incomplete address/phone number etc. Shipping address can’t be modified once the order is manifested/picked up  by courier partner. 

For orders which has payment gateway issues or delay in payment confirmation from Bank, there is a possibility of order getting auto cancelled. , there might be delay in shipment, since the team has to check with the payment gateway provider to confirm payment.

CANCELLATION POLICY

All orders can be cancelled before it is shipped/manifested with courier partner. Once order is manifested/picked up by courier it can not be modified/cancelled for any reason. For orders cancelled after shipping, Rs.250/- will be charged for shipping loss.

RETURN & REFUND POLICY

Returns and Refunds are mostly not applicable for items like Diapers, Muslin Essentials, Dress, bedding etc . Only if the product is damaged which includes manufacturing defects like stitching issue, missing products etc while receiving the order, a return or refund will be considered.

Kindly note the are NO RETURNS OR REFUNDS for products bought by mistake or products having sizing issues or didn’t like fabric/material/product or fit of product. Please make sure you check the size charts/contact our support to clarify any doubts regarding the product before placing order.

If eligible for a return, in case of a misplacement or damage goods received , the invoice received is mandatory while returning the products.   

To start a return, you can contact us at +91-9496909316/contactus@prettyplums.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return or return question at contactus@prettyplums.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Replacements

Free Replacements are done only for orders that have any manufacturing defects. For size exchange you need to contact our customer care at +919496909316 and we charge a minimum of Rs.200 as additional (shipping charges) for replacement. For large shipments, it can be higher due to higher charges from shipping company. Request you to clarify doubts like size/measurement before placing order.

SHIPMENT DELIVERY

Once the order is shipped, 5-10 working days is the usual time expected for all delivery within India. We ship orders through courier vendors like Delhivery/India Post etc. At times there will be delay due to unexpected issues like shipment getting misrouted, natural calamity, delivery center operational issues. In all such kind of events we will follow up with courier team and try to get the product delivered at the earliest. Kindly provide us time to sort out the issue.

Payment Issues / Payment failure

For payments which did not complete successfully, but amount was debited from customers bank account, usually customers bank/UPI service provider / Payment gateway will credit the amount back to customers account within 3-4 working days as per RBI rules. Customer can contact us at +91-9496-903-916 and report the issue if amount is not credited back to account after 3-4 days. We will raise a compliant with the respective payment gateway partner too.or